Website ePERFORMAX Contact Centers Corporation
– Oversees real-time management to meet SLA & required billable hours
– Scheduling and forecasting using forecasting tools & / or eWFM
– Shrink management
– Reporting and analysis
– College degree or at least 6 months call center experience (preferably in operations)
– Previous call center experience in financial services is an advantage
– Proficient in Workforce Operations, scheduling; Forecasting, Crystal Reports and MS Excel
– Must demonstrate problem-solving, analytical skills, interpersonal, and leadership skills
– Must certify or be certified on ePerformax Policies and relevant management training
How to Apply
Interested applicants may email their application to:
You may drop by at ePerformax today and get hired on the spot!
Our recruitment hub is located at:
G/F JY Square Mall, Lahug, Cebu City
You can also visit us at Ayala Center Cebu. We are located at the 2nd floor right across Marcella.
For more inquiries, you may also contact us at (032) 411-9700 local 6766.
Please don't forget to bring your resume! See you!
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/eperformax-contact-centers-corporation-workforce-specialist-entry-level →