Website The Results Companies
VOICE OF THE CUSTOMER (VOC) MANAGER
- Experience Analyzing CSAT and QA Scores – use of Speech analytics, minitab or OLAP a plus
- Experience managing 40-50+ people Management
- Experience in other call center roles a plus – AE, OPS, Training, etc.
- Experience with multiple clients
- Apart from that, candidates have to be strong on the following:
- CTQ trees
- Gage R&R
- Speech analytics.
- Candidates would need to have a strong events/skills Customer Experience.
Contact us at 032-260-8231
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/voice-of-the-customer-voc-manager-at-the-results-companies →