Website eBusiness BPO Inc.
TECHNICAL VOICE SUPPORT REPRESENTATIVES
- Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
- Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Diagnose and resolve technical hardware issues
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field (IT related course is an advantage)
- At least 1 year experience as a TSR
- Excellent English communication skills
- Keen to details
- Must be sharp and aggressive
- Computer-literate with at least 45wpm typing skills
- Willing to work night shifts
- Full time positions
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/technical-voice-support-representatives-at-ebusiness-bpo-inc →