Technical Support Agent (US Cable & Internet Provider)

Main Requirements:
– Has completed at least high school diploma.
– Must have good to excellent English communication skills
– Willingness to work on various shifts including graveyard, weekends and holidays
– Must be computer and internet savvy
– Good working knowledge about TCP/IP, Networking, Wifi and Ethernet connection
– Knowledge about Webmail and POP3 email is a plus
– Knowledge about software / hardware troubleshooting
– Ability to understand various types of operating systems including Windows and MAC
– Ability to provide clear instruction while troubleshooting the customer's internet issues.
– Should have positive and upbeat attitude
– Willing to be assigned in Alaya Business Park, Cebu City
– Previous call center experience would be a great advantage
– Reliable and dependable. WE WOULD HIGHLY PREFER TO HIRE PEOPLE WHO'S WILLING TO WORK FOR US FOR A LONG TERM!
– Filipino Citizen of at least 18 years old and above
 

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