Website Executive Boutique Call Center
Great benefits and incentives include:
Salary Package Php 22,000
Signing Bonus Php25,000
What awaits you:
- Monthly Attendance Bonus
- Annual Performance Appraisal
- Employee Referral Bonus (Php 5,000)
- Career Development
- Medical and Dental coverage under HMO
- Life Insurance and Total Permanent Disability Program
- Annual Service Incentive Leaves (Vacation Leaves and Sick Leaves)
- Meal and Transportation Allowance
- Lifestyle Privilege Card
- Quarterly Team Outing
- Free flowing coffee and hot chocolate
- Family atmosphere
- Great offices in IT park with outdoor private terrace overlooking Cebu City
To work on behalf of a premier American company providing professional technical and customer service to clients experiencing performance or other technical issues with their personal computers.
- Communicate with clients by telephone or chat to ascertain the nature of their technical issues.
- Practice systematic troubleshooting procedures to diagnose and resolve technical issues.
- Optimize each client’s system using the designated software tools.
- Escalate technical issues based on guidelines set by company.
- Document each call in the company CRM.
- Technical understanding of how Windows operating systems function, e.g., Drivers, BIOS, safe mode, command prompt, registry, etc.
- Knowledgeable about computer hardware components and how they function with Windows OS.
- Understanding of software programs ranging from Internet browsers to anti-virus/malware removal utilities and how to configure and use them as needed.
- Excellent English communication skills
- Preferred Minimum Education and Experience
Any of the following will qualify:
- Associate’s Degree in Computer Science, MIS or other comparable technical field; or
- One year of certificate technical training and 3 months of related work experience; or
- Technical Certification (e.g., CompTia A+) and 6 months of related work experience
- One year on the job training as a computer repair troubleshooter for any BPO
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/executive-boutique-call-center-tech-support-associate-and-earn-php22k-php25k-signing-bonus →