- Conducts Monitoring to all agents on a daily basis via remote or side by side monitoring
- Conducts data entry and feedback
- Provides coaching and continual improvement support to all customer service agents.
- Conducts 15% calibration, meeting, feedback and coaching and 85% QA Duties
- Follow Quality Guidelines and procedures
- Conducts QA monitoring sessions
- Works with call group towards compliance of all policies and proceduresWorks with Team Leaders, Coaches, and Training department in promoting quality and consistency throughout the call
- Participates and facilitates call calibration sessions with Client and internal teams
- Disseminates information and updates
- Adheres to company guidelines and procedures
- Updates and Distributes Quality assurance standards
- Conducts tasks as demanded or needed
- Completed at least 2 years in college, preferably College Graduate
- At least 6 months – 1 year work experience in a related field to enable satisfactory performance.
- Has experience working in a Call Center setting.
- Exceed QA Programs Goal, Performance Standard and experience in QA Format Definitions
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/qualfon-quality-assurance-analyst →