Website 411 Locals
Since 2007, 411 Locals has grown to become a US and European full-service Internet Advertising Agency that specializes in search engine optimization, online and mobile marketing, web design, and expert content generation — all to help businesses dramatically improve sales through online marketing.
411 Locals is now actively recruiting a Quality Assurance Agent for its office in Cebu, Philippines . In order to learn more about this position, and to directly apply on line, click https://411locals.hyrell.com/welcome.aspx?PID=516
Daily monitoring, and reporting of activities of the agents.
Work with Trainer to ensure updated training of new employees.
Ensure Monitor Analyst standards are met and proper reporting is done.
Work with agent to ensure that script is being followed, the product knowledge is being demonstrated,
the proper voice inflection is being used, that proper rebuttals are being used etc
Propose necessary changes in scripting, leads.
Maintain a good professional work environment.
Attend all company meetings pertaining to this department.
Working experience in quality assurance/sales in contact center
Excellent English Communication Skills – oral and written
Attention to details
A positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
Agents receive Php 1,000 bonus for any other agent they refer and we hire
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/411-locals-quality-assurance-agents-and-team-leads-for-sales- →