Website 411 Locals
Daily monitoring, and reporting of activities of the agents.
Work with Trainer to ensure updated training of new employees.
Ensure Monitor Analyst standards are met and proper reporting is done.
Work with agent to ensure that script is being followed, the product knowledge is being demonstrated, the proper voice inflection is being used, that proper rebuttals are being used etc
Propose necessary changes in scripting, leads.
Maintain a good professional work environment.
Attend all company meetings pertaining to this department.
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/411-locals-qa-agent-for-sales →