Website Tech Mahindra vCustomer
• Analysis – Strong Analytical skills
• Should be able to handle & achieve the departmental requiremnets
• Maintaining secrecy of data
• Knowledge (What the person must know): Understanding of operational process, logical thinking,
reporting and analysis
• Should be open to change, Multi-tasking skills
• Accurate and Timely reporting
• Client management – Internal and External
• Ability to work on data and generate various types dashboards, reports /ad-hoc reports
• Meeting client requirements within TAT and with accuracy
• Ability to handle high level data analysis and data
• Improve productivity by adherence to published SLA standards on a continual basis.
• Analysis and adhoc requirements & HC database managment
• Adherence to all internal Processes, Process Health Against Audits, closure of open NCs within stipulated
• Client Management through interface and relationship building
• To improve manpower utilization and hence process bottom line on the basis of effective and efficient
manpower planning and forecasting.
• ID management
• Ensure Payroll (Attendance & Incentive processing) to HR in time.
• Graduate – Any discipline
• 2-3 yrs experience in BPO/Customer Care contract center
• 1-2 years relevant MIS/WFM experience
• Good written and verbal communication
• High proficiency in MS Excel/MS Access
• Confident and self motivation attituted
• Good process management skills
• Strong influential and influencing abilities.
• Knowledge of CMS/Nortal/Avaya & manpower calculation tools will be given preference.
Please send your resume to [email protected]
You can also come as walk-in applicant we are located at 4F JESA ITC Building General Maxilom Avenue in front of
National Bookstore Mango Avenue Branch and just look for Bea.
COMPANY: VCUSTOMER (A TECH MAHINDRA COMPANY)
ADDRESS: 4F JESA ITC BUILDING GENERAL MAXILOM AVENUE (Fronting National Bookstore – Mango Avenue Branch)
CONTACT PERSON: MYBER MARIE G. PACLIPAN (RECRUITMENT SPECIALIST)
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/mis-wfm-reporting-specialist-bpo-tech-mahindra-vcustomer-at-tech-mahindra-vcustomer →