Website Dreamscape Networks Inc.
About You: This Is A Minimum
- You have a desire to help people.
- At least 20 years of age
- University/college level (preferably in IT or a related field, or can explain how your studies will help in this role)
- Excellent English communication skills: written, spoken and listening
- Keen attention to detail. Did you see the delibrate mistake in this ad?
- Internet savvy: you know your Twitter from your Instagram, and your web domains from your web hosting.
- Knowledgeable on email setup using MS Outlook, Thunderbird, Mac Mail, etc.
- Web hosting knowledge gets you bonus points
- A lateral thinker and problem solver with terrific troubleshooting skills
- Typing speed of 30wpm or more
- A cool head in a crisis
The role will involve:
- Helping over a million users in one of the most vibrant sectors in the world!
- Logging support calls and emails to get customers the very best support they deserve
- Troubleshooting and resolving incidents to make customers happy
- Escalating Serious issues when you can’t help personally
- Working to resolve on-going/recurring problems
How Do You Measure Up?
- Must be self-motivated, focused and a team-player. We work as a team and support each other as a team.
- Must be hungry to consistently exceed targets. We have very generous bonuses and want a reason to give them to you.
- Must be looking for success and personal growth at a very dynamic company
- Willing to learn and excel in a long term career. You will have the opportunity to train and mentor new staff as you grow.
What’s In It For You
- A great salary!
- Some of the best performance bonus schemes in Philippines
- Monthly, quarterly and big annual bonuses for top performers
- Health insurance coverage
- Paid Vacation and sick leaves
- 5 Star modern contemporary offices
- A role you can really grow in
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/customer-care-specialists--at-dreamscape-networks-inc →