Website E-Business BPO
A successful BPO company located in Cebu City is looking for an experienced Call Center Operations Manager.
•Responsible in the daily operation of the call center to ensure service delivery standards are met and maintained in line with company defined objectives.
•Responsible for assisting in managing Call Center teams to ensure efficient service to customers.
•Supervises Call Center Team Leaders, Sr. Team Leads and Account Manager main activities
•Coaching and mentoring team leaders/managers while assisting in their training and development.
•Assisting to manage the impact to new products and services on levels of customer service.
•Ensuring customer complaints are resolved as per Customer Service guidelines.
•Assisting in the development and implementation of projects to improve performance against targets.
•Assisting in the analysis of performance and identification of improvement areas.
•Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them. Seeking specialist support where appropriate.
•Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
•Reports directly to the Company President
• Call Center Experience as Operations Manager is a must
• Ability to train, motivate and provide feedback to staff in a team environment.
• Negotiation and facilitation skills.
• Good written and oral communication skills.
• Planning and organizational skills.
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/call-center-operations-manager-at-e-business-bpo →