Website The Results Companies
The Results Customer Service Representative manages Results Clients customers’ phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Customer Service Representative is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer.
Duties and Responsibilities
•Uses numerous computer workstation applications to supply live responses to customers’ needs
•Documents customer calls in the database system
•Assists customers with functionality and basic troubleshooting of product or account issues
•Assist in resolving serious complaints and escalated calls
•Maintains at a minimum, target levels of performance
•Maintains up to date level of product knowledge
•Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques
•Completed at least 2 years in college
•Good to above average English communication skills
•Strong customer service orientation
•Preferably with 3 months or more call center experience
•Willing to work on holidays and shifting schedules
•Can start immediately
OUR EMPLOYEES ENJOY THE FOLLOWING COMPENSATION AND BENEFITS
•Competitive Basic Salary, Non -Taxable Allowance and Attendance Bonus
•20% Night Differential
•Gadgets and appliances which can be purchased through point system
•Faster Career Growth and Opportunities Fun and Exciting Working Environment
FOR FASTER PROCESSING, visit our office located at G/F One World Center, The Mactan Newtown, Soong Road, Lapu-lapu City with your updated resume and 1 valid ID and tell them that CINDY asked you to come.
SEE YOU, FUTURE LEADERS!
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/build-a-career-with-us-and-get-premium-benefitsapply-at-the-results-companies-at-the-results-companies →