Website E-Business BPO
• Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
• Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Diagnose and resolve technical hardware issues
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field (IT related course is an advantage)
• At least 1 year experience as a TSR
• Excellent English communication skills
• Keen to details
• Must be sharp and aggressive
• Computer-literate with at least 45wpm typing skills
• Willing to work night shifts
• Full time positions
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/-bilingual-technical-support-representative-englis-thai-at-e-business-bpo →