Website JPMorgan Chase & Co.
- Provide personalized customer service to exceed clients' time and quality expectations.
- Processes transactions promptly and accurately responds to client requests and inquiries, including the administration of all rewards and fees.
- Processing customer inquiries by proceeding through appropriate work flows determined by probing and listening.
- The Representative is passionate about providing quality customer service and enjoys working in a marketing support-focused environment as well.
- The candidate is results-oriented and enjoys the challenge of meeting or exceeding goals.
- As a Customer Service Representative, the position plays a key role in helping JPMorgan Chase & Co. retain and grow the business through the ability to provide high quality customer service and be well equipped with products and services knowledge so as to enhance customer's experience.
- Candidate must be at least college level.
- Must have strong communication skills both written and verbal.
- Must be willing to work on graveyard shifts.
- Must be willing to work full-time.
- Must be willing to work in Cebu City.
- Must be Filipino citizens or hold relevant residence status.
- Must be willing to work in an environment that requires heavy phone-based customer interaction.
- Previous customer service or call center experience preferred.
- Demonstrated problem handling and analytical skills.
- Computer proficiency.
- Ability to be flexible, adaptable and work in fast-paced environment.
- Strong client-focused mindset, with the ability to stay composed, level-headed, and resilient.
- Organizational skills and ability to multi-task.
To apply for this job please visit the following URL: http://www.cebujobs.ph/jobs/details/jpmorgan-chase-co-be-a-fraud-specialist-now →